Frequently Asked Questions


Do I need to talk to my nurse before scheduling an appointment?

No. You can schedule an appointment simply by calling our main number, (402) 463-2423, and speaking to the receptionist. We will do our best to accommodate your scheduling needs. However, for acute or urgent problems we may need to schedule you with another physician or mid-level provider in our clinic if your regular doctor is not available.

Why do I have to tell the receptionist the reason for my visit?

It is important to let the receptionist know what you need to be seen for so that we can allow enough time on the schedule. Some problems require more time than others. By knowing why you're visiting us, we can help reduce the waiting time for everyone.

If I am a new patient, do I need to have my records from my previous provider sent to the office?

Our providers do request that your records from your previous provider are sent to us. Those records provide us your past medical history, history of lab or radiology testing, and other useful information that can improve your care. This is especially important if you are being seen for obstetrical care, care for a chronic disease (such as diabetes or hypertension) or have an extensive past medical history.

How do I get my medications refilled?

Call your pharmacy and request a refill. The pharmacy will contact our office if you do not have any refills remaining on your prescription. We will only notify you if we cannot refill your prescription; otherwise, check with the pharmacy.

Why can't I get my medications refilled without an appointment?

All medications have potential side effects. It's important that we see you every now and then to make sure your medications are working properly and that they are still the best ones for your unique situation. As your body changes with time, your dosage of mediation may need to be adjusted as well. Depending on your health status, we may need to check up on your prescription more or less often. It is to your benefit to make your follow-up appointments BEFORE your medication runs out.

What if I cannot afford my medications?

Ask your doctor if your medication has a generic equivalent. You can also check the drug's website to see if they offer patient assistance. Pharmaceutical companies only supply a limited amount of drug samples, so it is important that you make alternative arrangements for your medications.

Why do I need follow-up appointments for my chronic illness?

Complications from chronic medical problems can be prevented with routine follow-up. Chronic illnesses or conditions such as diabetes and hypertension need evaluated by your physician every three to four months, depending on the condition and your health.

Why do I need an appointment for the same infection when they happen over and over again?

We do not treat infections over the phone. We need to evaluate routine symptoms properly, as they could be a warning sign of a more serious problem.